FAQ

❓ Do you offer bulk discounts?

Because every item takes the same hands-on setup and care we do not offer bulk discounts. Keeping one price makes things simple, fair, and consistent for everyone.

❓ Do you accept returns?

Every item is custom‑made just for you, we don’t accept returns on made‑to‑order products. This helps us keep quality high and turnaround times fast.

❓ Are orders refundable?

All sales are final under Stone City Threads LLC policy. Since each item is created specifically for your order, refunds aren’t available once production begins.

❓ What if something is wrong with my order?

If your item arrives damaged, incorrect, or not what you expected, contact us within 7 days of delivery. We’ll review the issue and work with you to make it right.

❓ Can I cancel my order?

Orders can be canceled only before production starts. Once materials are ordered or printing begins, the order becomes final.

❓ Are shipping costs or card‑processing fees refundable?

Shipping charges and card‑processing fees are not refundable.

❓ How do I contact you if I have an issue?

You can reach us anytime through our Contact page or by email. We’re always here to help and want you to love your experience with Stone City Threads.